TERMS & Policies

  • A non-refundable deposit or valid credit card is required to book services. 
  • Deposits are applied to service price or maintained on file.
  • Cancel 24 hours prior to avoid fees. (Late cancellation fee – 25%) (No-show fee – 50%)
  • Clients who have not contacted us will be marked as a no-show after 15 minutes (email or text for cancellation verification).  
  • After two no-shows all future appointments must be pre-paid. 
  • Pre-paid appointments are non-refundable. 
  • Fees due must be paid to resume services.
  • To help us best serve everyone please arrive on time. 
  • If tardy you will only be serviced for the duration of scheduled session.
  • Due to safety considerations children are not permitted.
  • Please enjoy media content with headphones and make calls outside of the waiting area to maintain a ZEN environment. 

Laser treatment
best practices

  • Shave (1-2 days prior) OR trim (day of) appointment. Therapists do not trim hair. Inappropriately trimmed areas will not be treated for client safety. 
  • Makeup reduces effectiveness of laser services and can cause harm. A Deep Cleanse is required if makeup is not removed. (Deep Cleanse $10)
  • Consistency is key to results. Schedule follow up treatment in 4 weeks. 
  • For questions or concerns about your appointment please call/ text 646.389.3633 or email info@harlemzen.com.

BOOKING AN APPOINTMENT INDICATES AGREEMENT WITH THESE TERMS, POLICIES AND BEST PRACTICES.